Responsible Gaming
Gaming Should Be Entertainment
At Grosvenor Casino, we believe that gambling should be enjoyed as a form of entertainment only. It is never a way to earn money or solve financial problems. Please gamble within your means and only with money you can afford to lose.
We are committed to promoting responsible gaming and supporting our players in maintaining healthy gambling habits.
Age Verification
You must be 18 years of age or older to gamble in the United Kingdom. Grosvenor Casino strictly enforces age verification to protect minors from gambling-related harm.
If you are under 18, please do not attempt to access our services. We take child protection seriously and report any breaches of age restrictions to the relevant authorities.
Warning Signs of Problem Gambling
Please be aware of the following warning signs, which may indicate problem gambling:
- Spending more time or money gambling than intended
- Chasing losses by gambling more to recover money lost
- Hiding gambling activities or lying about the extent of your gambling
- Neglecting work, family, or social responsibilities due to gambling
- Borrowing money or using credit to fund gambling
- Feeling anxious, irritable, or restless when not gambling
- Unsuccessful attempts to reduce or control gambling
- Using gambling to escape problems or emotional distress
- Gambling with money needed for essential expenses
- Relationships or employment suffering due to gambling
If you recognise any of these signs in your own behaviour, please reach out for support immediately.
Self-Help Tools and Controls
Grosvenor Casino provides several tools to help you maintain control over your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Establish a maximum loss limit to help you stay within your budget
- Reality Checks: Receive periodic reminders of how long you have been playing and how much you have spent
- Session Time Limits: Set a maximum duration for your gaming sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from your account, preventing access for a set period or indefinitely
To access these tools, please visit your account settings or contact our customer support team for assistance.
Support Organizations and Helplines
If you believe you may have a gambling problem, the following UK organisations can provide confidential support and advice:
United Kingdom
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GamCare – Free, confidential support and counselling
Website: www.gamcare.org.uk
Telephone: 0808 8020 133 (free, 24/7) -
GamStop – Self-exclusion scheme across UK gambling operators
Website: www.gamstop.co.uk
Telephone: 0800 197 8200 (free, 24/7) -
Gamblers Anonymous – Peer support and mutual aid
Website: www.gamblersanonymous.org.uk
Telephone: 0330 094 1169 -
National Problem Gambling Clinic – NHS-funded specialist treatment
Telephone: 020 7054 2345
Other Countries
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Australia: Gambling Help Online
Website: www.gamblinghelponline.org.au -
Canada: Responsible Gambling Council
Website: www.responsiblegambling.org -
United States: National Council on Problem Gambling
Website: www.ncpgambling.org
Helpline: 1-800-522-4700 (free, confidential, 24/7) -
Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Website: www.bzga.de
Hotline: 0800 1 372 374 (free)
Need Help?
If you are struggling with gambling, please seek help immediately. Problem gambling is a serious issue that can affect your mental health, finances, relationships, and employment.
Support is available, and there is no shame in reaching out. Contact one of the organisations listed above to speak with a trained counsellor who can provide confidential support tailored to your needs.
Remember: You are not alone, and help is always available.